Terms & Conditions
HYY(BVI) Ltd & Integrated Chinese Medicine Holdings Ltd., along with its subsidiaries (collectively referred to as “hyy.com.hk”, “we”, “us”, or “our”), operates this website, including all information, tools, and services available from this site (collectively referred to as the “Service”). By accessing or using our website, you agree to be bound by these Terms and Conditions (“Terms of Service”, “Terms”), which include any additional terms referenced herein or available by hyperlink.
ACCEPTANCE OF TERMS
By accessing or using our site and/or purchasing products from us, you acknowledge your acceptance of these Terms. If you do not agree to all the Terms, you must not access or use this website.
We may amend these Terms at our discretion from time to time. Any changes we make will be effective immediately upon posting on this page. Any new features or tools added to the current store will also be subject to the Terms as amended from time to time. Your continued use of this of website following the pursue of changes constitutes your acceptance of those changes.
HOSTING AND CONTENT
Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services. The content on this website is for informational purposes only and is not intended to replace professional medical advice. Users are encouraged to consult their family doctors for any medical concerns.
While we strive to provide accurate and educational information, we cannot guarantee the accuracy or suitability of any information on this website. We reserve the right to modify content without notice and do not accept responsibility or liability for the accuracy or suitability of information or products available for purchase. Users are advised to independently verify any information available or obtained through our website before making decisions based on such information.
DEFINITION OF USER
“User” refers to any individual or entity that interacts with our website in any capacity, including but not limited to accessing the site, or producing, providing, or receiving information, goods, or services from our website. [including purchasing products and services through our website]
INTELLECTUAL PROPERTY RIGHTS
All content, features and functionality on our website, including but not limited to text, graphics, logos and software , and all intellectual property rights related to the name, domain name, functionality, and operation of our website, as well as all information, data, and any other content on our website, are the exclusive property of HYY.com.hk and are protected by copyright, trademark, and other intellectual property laws. You must not reproduce, distributed, or create derivative works from any materials on our website without our express written permission.
All third-party information on our website is owned by the respective copyright holders, and Users are prohibited from duplicating or distributing such information for commercial purposes without the express permission of the copyright owners.
By providing information to our website, Users grant HYY.com.hk an irrevocable, perpetual, non-exclusive, royalty-free license to use the User’s copyrights, trademarks, or publication rights over the internet and in publicity materials. This information may be utilized by HYY.com.hk for operational and/or advertising purposes without prejudice to the interests of the User concerned.
TERMS OF SALE AND USER RESPONSIBILITIES
HYY.com.hk is dedicated to providing the sale of safe, high-quality, and legal products through our platform. While products may exhibit slight variations due to the production process and product types, all products purchased on our website are guaranteed to be original and genuine. we assure our supplements are formulated with high-quality ingredients and are considered safe for consumption when used as directed.
Products are available for purchase directly from HYY.com.hk. Users are encouraged to conduct their own research and due diligence before making a purchase. The information provided on our website regarding the products is for general information purposes only. While we strive to provide that the information is accurate and up-to-date, we cannot guarantee its completeness, reliability, or suitability for any particular purpose.
By using our website, users acknowledge and accept that they assume full responsibility for any consequences arising from the use of the products purchased through HYY.com.hk. We encourage users to review product descriptions and any available information carefully to make informed purchasing decisions.
HYY.com.hk strictly prohibits the resale of its products, and we do not sell any of our products through group buying platforms or any other websites. All pf our products are intended for direct sale to our customers, and commercial resale is not allowed. If we have any concerns regarding the intended use of an ordered product, we reserve the right to refuse the sale or shipment of that product. Furthermore, any purchases made through unauthorized channels are not endorsed by HYY.com.hk, and we do not accept any responsibility and liability arising from such transactions. In addition, you hereby release us from all claims, demands, and damages arising from your dealings with any third-party vendors.
HYY.com.hk is not liable for any adverse reactions or injuries resulting from the use of the products, as we do not have knowledge of any medical or other conditions you may have. You acknowledge that if you share any personal or other information with other users or third parties, you assume all associated risks.
We reserve the right to remove any content from the website at our discretion without prior notice to the responsible users. You agree that your submitted information does not: (a) violate any applicable laws or regulations; (b) infringe on the rights of others, including intellectual property rights; (c) contain obscene or indecent material; or (d) involve any fraudulent activity.
HYY.com.hk expressly disclaims all warranties, whether express or implied, to the fullest extent permitted by law. Users are solely responsible for any damages resulting from their negligence.
USE OF YOUR PERSONAL INFORMATION
The information we collect from you will be stored for our internal purposes and may be used to improve our services. Unless you notify us otherwise, your information may be disclosed to third parties in a manner that is not personally identifiable. This aggregated data may be used for advertising and marketing purposes. Please note that credit card and bank account numbers will not be disclosed.
Upon written request, we will confirm the personal information we currently hold about you, and you may request changes to this information as needed.
CONDUCTING TRANSACTIONS AND PAYMENT
When ordering products on our website, you are required to provide your credit card details to facilitate payment processing prior to dispatching any goods ordered. While we take reasonable measures to ensure the safety and security of your financial information, no method of transmission over the internet or method of electronic storge is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security. In addition, we are not responsible for the actions of third-party payment processors.
To purchase goods on our website, you must complete an order form with all required information. By submitting an order, you represent and warrant that you have the right and ability to make the purchase, and that all information provided is accurate, current, complete, and not misleading.
You must provide HYY.com.hk with complete and updated information, including but not limited to your name, home address, telephone number, email address, and credit card information.
HYY.com.hk is entitled to charge your credit card for the total value of the goods ordered, as well as any additional charges associated with the order or shipment. Please note that order cancellations are not accepted once payment has been processed.
All orders are subject to availability and may change without prior notice. HYY.com.hk and its vendors will make reasonable efforts to deliver products within a timely manner. However, we will not be liable for any losses arising from delays, non-delivery, misdelivery, or service interruptions caused by us, third parties, or any external internet infrastructure. For any queries regarding an order or delivery, please email us at info@hyy.com.hk.
If any provisions of this agreement are held unenforceable, the unenforceable provision will be interpreted in accordance with applicable law to reflect our intent, while all other provisions will remain in full force and effect.
These Terms are available in English and Chinese. In the event of any conflict or inconsistency between the English and Chinese versions, the English version shall prevail.
These Terms and conditions are governed by the laws of the Hong Kong Special Administrative Region, and both parties agree to submit to the jurisdiction of the courts of the Hong Kong Special Administrative Region.
TERMINATION
HYY.com.hk reserves the absolute discretion to refuse any potential customer for any reason and to terminate your purchase order at any time. While we will make reasonable efforts to fulfill orders placed through our website, we shall not be liable to any person if we decline to fulfill an order for any reason, or if we are unable to supply an order due to unforeseen changes to the products or unavailability.
HYY.com.hk retains the right to decline any order that, in our opinion, appears unreliable based on the payment details submitted. The receipt of an order confirmation does not constitute acceptance of your order by HYY.com.hk. Verification of information may be required prior to acceptance of an order. We reserve the right at any time after receiving your order to accept or decline it, or any portion thereof, even after you have received an order confirmation. Additionally, we reserve the right to limit the quantity of any item ordered and to refuse service without prior notification.
PRICE
We reserve the right to vary the price and other details of the products without prior notice. Prices are subject to fluctuation and are provided for guidance only. Discrepancies between the online bill and the final bill may arise due to daily price changes. HYY.com.hk reserves the right to adjust the final bill, and such adjustments will be indicated on the final bill presented to you at the time of delivery. Additionally, HYY.com.hk may set credit limits for you and reserves the right to limit sales, including prohibiting sales to resellers.
DELIVERY
HYY.com.hk is not responsible for the delivery of any products and shall not be liable for any delays in delivery services. We reserve the right to withhold delivery of any product if we have doubts regarding your creditworthiness.
HYY.com.hk shall not be liable for any of the following circumstances:
- Customs Clearance Issues: Delays, returns, or confiscations resulting from customs clearance processes. Customs clearance will be counted as a full day, and local customs authorities will only inform the addressee if taxes or duties are involved.
- Prohibited Destinations: Deliveries to the following destinations are not permitted: Iran, Armenia, Kyrgyzstan, North Macedonia, Moldova, Mongolia, Turkmenistan, Uzbekistan, Belarus, Myanmar, Russia, Ukraine, Israel, Lebanon, and any other countries that are prohibited or sanctioned by the United Nations or the Office of Foreign Assets Control (OFAC) Regulations of the U.S. Department of the Treasury.
- Incorrect or Incomplete Address: Delays in or failure of delivery due to incorrect or incomplete address information provided by you.
- External Factors: Delays caused by pandemics, natural disasters, political risks, strikes, civil unrest, explosions, or war.
VARIATION / CANCELLATION OF ORDER
Once an order is confirmed, it cannot be canceled or modified. If you refuse to fulfill the order, HYY.com.hk reserves the right to charge USD$100 to the credit card provided by you.
RETURNS OF PRODUCTS
Not all product images on this site will match their descriptions; the written description is considered more accurate. Returns are not permitted solely due to discrepancies between images and actual products. If you receive an incorrect item, HYY.com.hk reserves the right to collect the product.
To return unopened products in saleable condition, please email info@hyy.com.hk with your invoice number within 30 days of purchase. No refunds will be granted once an order is confirmed, and delivery charges are non-refundable. Customers are responsible for return postage and any transaction fees.
WARRANTIES
No agent or representative of HYY.com.hk is authorized to make any warranties, representations, or statements regarding the products, and HYY.com.hk shall not be bound by any unauthorized warranties or representations.
LIABILITY
To the maximum extent permitted by law, HYY.com.hk expressly disclaims all warranties, express or implied, regarding merchantability, fitness for a particular purpose, and any implied warranties arising from the course of performance or conduct in relation to the products.
Under no circumstances shall HYY.com.hk, its suppliers, or their respective directors, officers, employees, or agents be liable to you or any third party for any indirect, consequential, incidental, special, or punitive damages, including but not limited to lost profits and business interruptions, whether in contract or tort, including negligence, arising in any way from any product or service sold or provided on the site, even if HYY.com.hk has been expressly advised of the possibility of such damages. In no event shall HYY.com.hk’s liability exceed the price you paid for the product. You are responsible for ensuring that the products are not used for any unsuitable purposes and for exercising the necessary skill and care in handling and using the products. You expressly acknowledge and agree that HYY.com.hk assumes no obligation or liability for any advice or information provided with the products, and HYY.com.hk shall not be responsible for any inaccuracies or misstatements of such information. The products shall be accepted by you entirely at your own risk.
INDEMNITY
You are liable for every order placed under your account, and you agree to indemnify, defend, and hold harmless HYY.com.hk, along with its subsidiaries, affiliates, officers, directors, agents, and employees, from any and all claims, demands, liabilities, losses, damages, expenses, and reasonable legal fees arising from your use of the website or your participation in any activities related to the website. This includes, but is not limited to, any actions taken by any person placing orders using your account, any breach of these Terms, or any violation of applicable laws by you.
You are responsible for keeping your personal information, including credit card details, up to date. Additionally, you must notify your bank of any changes to your billing address or any loss, theft, or unauthorized use of your credit card.
HYY.com.hk does not guarantee, warrant, or endorse any product or service sold by any merchant on the site, nor do we have any liability for the quality or performance of any product or service purchased from such merchants. The purchase of any product or service from a merchant on the site is solely between you and that merchant, and any questions or disputes regarding those products or services should be directed to the responsible merchant. HYY.com.hk has no responsibility or liability regarding your relationship with any merchant.
All matters and disputes related to these sales offers will be subject to the final decision of HYY.com.hk.